Obviously Microsoft is heading full speed towards tight integration of strategic business applications. Now they have released a FREE addon that "integrates Microsoft Dynamics CRM with Microsoft® Office Communications Server 2007 R2 (OCS) and enables users to manage their communications (make calls, receive calls, conference, chat, and monitor presence information) from their Dynamics CRM Web client." Compare that to other CRM solutions where you might have to spend a lot of dough to get such a functionality. Nice²
Deployment seems rather easy, download here:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=0d689f13-4953-40ea-995e-49469dae559e
Gonna check and let you know more soon....
